Client Overview
Company: Horizon Retail Group
Industry: Retail
Employees: 500+ across 50+ store locations
Services Used: IT Infrastructure Upgrade, Network Design, Cloud Integration, Endpoint Management, Remote Support
The Challenge
Horizon Retail Group, a rapidly expanding retail chain, found their existing IT infrastructure inadequate for their growing needs. Their outdated servers, network equipment, and software were causing performance bottlenecks, downtime, and security vulnerabilities. Their retail operations relied heavily on real-time data access and inventory systems, and the current infrastructure was hindering their ability to scale and respond to customer demands. Additionally, they needed to ensure a seamless integration of their retail systems with the cloud, improve store connectivity, and enhance data security.
Objectives
-
Upgrade legacy servers and network hardware
-
Improve scalability and performance across all locations
-
Ensure seamless integration of cloud services
-
Strengthen network security and minimize downtime
-
Streamline IT management and support for a large, distributed team
The Solution
Horizon Retail Group turned to ITAD4Me for a full infrastructure overhaul, focusing on performance, security, and scalability:
1. Hardware & Network Infrastructure Upgrade
ITAD4Me replaced aging servers and network hardware with next-generation, high-performance systems. New switches, routers, and firewalls were installed to improve network speed and security across all stores.
2. Cloud Integration
ITAD4Me facilitated the migration of key systems, including point-of-sale (POS) applications and inventory management, to the cloud. This provided Horizon Retail with real-time access to data, streamlined operations, and the flexibility to scale resources as needed.
3. Endpoint Management & Security
A centralized endpoint management solution was deployed to ensure that all devices—whether in-store POS systems or remote employee laptops—were consistently updated, secured, and monitored. Endpoint security tools were implemented to protect against malware and unauthorized access.
4. Remote Support and Monitoring
A remote monitoring and management (RMM) system was put in place, allowing ITAD4Me to proactively detect and address potential issues before they affected store operations. 24/7 support was provided to troubleshoot any issues that arose at any of Horizon’s locations.
5. Training & Knowledge Transfer
ITAD4Me conducted training sessions for the internal IT staff to ensure they could effectively manage the upgraded infrastructure. They also created detailed documentation for system management and troubleshooting.
Results
✅ 50% increase in system performance across all retail locations
✅ Zero downtime during the migration to the cloud
✅ Improved network security, reducing threats by 60%
✅ Streamlined IT management with centralized monitoring
✅ Reduced IT support tickets by 40% due to proactive management
Testimonial
“ITAD4Me transformed our entire IT infrastructure, ensuring that we could support our growing business without missing a beat. Their team was incredibly knowledgeable and kept us informed every step of the way. We’ve never felt more confident in our IT systems.”
— Jessica Lewis, IT Director, Horizon Retail Group
Conclusion
ITAD4Me’s comprehensive infrastructure upgrade enabled Horizon Retail Group to modernize its operations, improve network speed and security, and scale its IT environment to match its growth. The new infrastructure now supports more efficient retail operations and offers a solid foundation for future expansion.
